Brothers Heating and Cooling LLC ("we", "us", "our") respects your privacy. This policy explains how we collect and use information when you interact with our website and services.
Information We Collect
- Contact forms: name, phone, email, address, town, service requested, and any message or photos you submit.
- Photo uploads: images you voluntarily attach to a service request to help us diagnose your equipment.
- Website analytics: aggregated visit data such as pages viewed, browser type, and approximate location.
- Cookies: small files used to operate and improve the site.
How We Use Information
We use the information to respond to service requests, schedule appointments, communicate with customers, send estimates and invoices, and improve our website.
Sharing
We do not sell your personal information. We may share information with service providers who help us operate our business (e.g. scheduling, communications, payment processing), and as required by law.
Communication
By submitting a form or providing your phone number, you consent to be contacted by Brothers Heating and Cooling LLC about your request. You may opt out at any time.
Data Security
We use reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure.
SMS / Text Message Consent
Brothers Heating and Cooling LLC values your privacy. We do not share, sell, or rent your personal information, including mobile phone numbers collected for SMS consent, with third parties or affiliates for marketing or promotional purposes.
By providing your phone number through our website forms, you agree to receive text messages from Brothers Heating and Cooling LLC regarding your service request. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out.
Contact
Questions? Email info@brothersheatingcooling.com.